Need help with the Veloona app? We're here to assist you.
How do I create an account?
Open the Veloona app and tap "Sign Up" to create your account with your email address.
How do I delete my account?
You can delete your account yourself, in the app, at any time: open the Me tab, scroll to the bottom and tap Delete account. You will be asked to type DELETE to confirm, and the deletion takes effect immediately — no email or phone call is needed.
Deleting removes your sign-in, name, email, birthday, scent preferences, notification devices and app activity. Points and reward redemption records are kept for accounting with your personal details stripped out, and can no longer be linked to you. Points cannot be restored afterwards.
You can do the same on the web at listen.veloona.com.my after signing in.
How do I manage notifications?
Go to your device Settings > Notifications > Veloona to manage your notification preferences.